Shipping Policy

SHIPPING POLICY

Last updated: April 1, 2026

ARTICLE 1 - LOGISTICS AND PROCESSING

To guarantee you the highest quality and the most competitive prices, our logistical chain operates in two phases:

1.1 Processing Time:
After your order is placed, quality control, approval, and packaging take place. The average processing time is 1–3 business days.

1.2 Shipping Time:
As soon as your package is handed over to our international logistics partner, the shipping time begins. This is the time the package is in transit from our distribution centers to your delivery address.

ARTICLE 2 - SHIPPING COSTS

2.1 Standard Shipping:
To optimally serve our global community, we offer free standard shipping on all orders. No minimum order quantity is required, unless otherwise stated during checkout.

2.2 Exceptions:
For specific promotions or express shipments, a small contribution to the shipping costs may be requested. If applicable, this will always be transparently displayed before you finalize your order.

ARTICLE 3 - INTERNATIONAL ORIGIN AND DELIVERY TIMES

3.1 International Network:
We work with a global network of specialized distribution centers (including Asia and North America) to deliver exclusive products to you directly from the source.

3.2 Estimated Delivery Times:

Netherlands & Belgium: Average 7–12 business days after processing
Ireland & United Kingdom: Average 8–14 business days after processing
United States & Canada: Average 10–18 business days after processing
Rest of the World: Average 12–20 business days after processing

While we strive to deliver within the mentioned periods, the maximum delivery period is 30 days, unless otherwise agreed.

3.3 Rights AU & CA:
For consumers in Australia and Canada: Our delivery times are estimates. If a significant delay occurs, your rights under local consumer protection laws will be fully respected.

ARTICLE 4 - TAXES, VAT, AND CUSTOMS

In accordance with our Terms of Service, the following rules apply:

4.1 Orders below threshold (€150 / £135):
For EU and UK customers, VAT is collected at checkout. No additional VAT is due upon delivery.

4.2 Orders above threshold (€150 / £135):
You act as the importer. Any import duties, customs fees, or additional VAT are the responsibility of the customer.

4.3 Other Countries:
For orders outside the EU/UK, you are responsible for any local taxes or import duties.

ARTICLE 5 - TRACKING INFORMATION

As soon as your order leaves our distribution center, you will receive a shipping confirmation with a Track & Trace code.

5.1 Activation:
For international shipments, tracking may take 2–5 business days to become active.

ARTICLE 6 - SPLIT SHIPMENTS

If you order multiple products, they may be shipped separately from different distribution centers. You will receive a tracking code for each shipment. No additional costs apply.

ARTICLE 7 - DELIVERY AND RISK

7.1 Responsibility:
The customer is responsible for providing a correct and complete delivery address. Risk of loss or damage remains with Loreyna until delivery.

7.2 Uncollected Packages:
If a package is not accepted or not collected, it will be treated as a refused shipment. Return and administrative costs may be deducted from any refund.

ARTICLE 8 - DELAYED OR LOST SHIPMENTS

8.1 Delays:
If delivery exceeds the estimated timeframe by more than 30 days, you are entitled to a replacement or a full refund (unless force majeure applies).

8.2 Lost Shipments:
If a shipment is officially confirmed as lost by the carrier, we will offer a replacement or a full refund.